After strictly implementing the traffic rules and regulations last year, Department of Transportation has made another way to strengthen those existing traffic policies through a more modern action.
DOTr launched its digital chat bot hotline that can immediately respond to a smoke belching report coming from any concerned citizen. The hotline is called the ‘Sumbong Bulok, Sumbong Usok’ Hotline that can only be accessed through Facebook Messenger of Inter-Agency Council for Traffic’s Facebook page.
Aside from smoke belching, citizens can also report the dilapidated vehicles, illegally parked vehicles and illegal vendors. The digital chat-bot is not the typical chat messenger for DOTr adds a platform that enables the netizens to post a photo or a video and identify the location of the violation commited through GPS.
With the increasing number of complaints and traffic violations, DOTr made an action to resolve the problem by directly knowing the complaints through its digital chat-bot. Assistant Secretary Mark de Leon of Dotr said on one of his interviews, “We developed this, with the instructions of Undersecretary Thomas Orbos, because we receive complaints almost everyday. This move is to really enforce road-worthiness and emission-compliance of PUVs.”
But more than that, the ‘Sumbong Bulok, Sumbong Usok’ hotline is basically to give the citizens the power and opportunity to use their rights in a more tech-savvy way where most people are enggaged in to.
“The success of this platform in helping realize the objectives of our operations will serve as a solid proof that if the government, its people, and technology are put into one, nothing is impossible,” Secretary Arthur Tugade of DOTr said.
The SBSU hotline program will be operated by government agencies such as the Land Transportation Franchising and Regulatory Board (LTFRB), Metropolitan Manila Development Authority (MMDA), Philippine National Police-Highway Patrol Group (PNP-HPG), and the Land Transportation Office (LTO). These agencies will be processing the complaints sent through the SBSU Hotline in order to resolve reports with its immediate response and actions.